Contact
For technical support, feedback, or issue reports, email us at:
What to Include
To help us understand the issue faster, please include:
- Your device model.
- Your iOS version.
- Your Pulsely app version.
- A short description of what happened.
- Steps to reproduce the issue, if possible.
Privacy and Data
Pulsely uses the Pulsely backend as the persistent source of truth for accepted pulse measurement summaries and user-entered manual record summaries under an anonymous device profile. The app does not require an account or login and does not provide user-login cloud sync.
Local app data is limited to non-health operational state such as device identity, reminder scheduling state, entitlement/configuration snapshots, UI preferences, and transient in-memory flow state. Backend requests may include completed pulse measurement summaries with client-calculated personal wellness trend scores, user-entered manual record summaries, reminder settings, StoreKit transaction and entitlement data, and backend monetization configuration. Pulsely does not upload raw camera frames, photos, videos, raw PPG sample streams, or detected peak sequences, and the backend does not log score request bodies or health values.
Plus subscriptions are handled through Apple StoreKit. Ads may be shown to eligible free users through Google Mobile Ads SDK when backend configuration enables them; Plus access suppresses ads. Pulsely does not send BPM values, manual record values, measurement scenarios, wellness history, raw camera data, or raw PPG samples to the ad SDK for ad targeting.
Pulsely uses AppsFlyer SDK for app install, launch, attribution measurement, and limited coarse conversion events when configured. Pulsely does not send BPM values, raw camera data, manual record values, measurement scenarios, wellness history, backend record IDs, or StoreKit transaction payloads to AppsFlyer.
You can read the full policy here: Pulsely Privacy Policy.
You can read the terms here: Pulsely Terms of Service.
Wellness Disclaimer
Pulsely is for personal wellness journaling only, not a medical device. Always seek a doctor's advice in addition to using this app and before making any medical decisions.
Completed camera measurements may display BPM, signal quality, scenario context, and client-calculated Energy, Stress, HRV, and Total wellness scores. These scores are personal wellness trend indicators calculated on device, not clinical measurements. The HRV score is not a clinical HRV measurement or a direct measurement of heart-rate variability, and the Total score is not a diagnosis or medical assessment.
If you have chest pain, shortness of breath, fainting, persistent dizziness, persistent palpitations, or any emergency symptoms, call emergency services or see a doctor immediately.